Effective Date: May 15, 2026
At Willow Mental Wellness & Recovery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how information submitted through our website may be collected, used, and protected.
Information We Collect
When you visit our website or complete a contact form, we may collect information including:
- Name
- Phone number
- Email address
- Insurance information
- Information you voluntarily submit through forms or messages
We may also collect limited non-identifiable website usage information such as browser type, pages visited, and general traffic data to improve website performance.
How We Use Information
Information submitted through this website may be used to:
- Respond to inquiries
- Contact you regarding appointments or services
- Verify insurance information
- Improve our website and patient experience
- Communicate important office information
We do not sell or share your personal information with third parties for marketing purposes.
Website Communications
Please do not submit sensitive medical information through website forms or standard email communication.
Submitting a form through this website does not establish a provider-patient relationship.
While we take reasonable precautions to protect information, communication through the internet or email may not always be fully secure.
HIPAA Notice
If you become a patient of Willow Mental Wellness & Recovery, your protected health information will be handled in accordance with applicable HIPAA privacy and security regulations. Additional HIPAA privacy notices will be provided separately as part of the patient intake process.
Emergencies
This website and its contact forms are not intended for emergency communication.
If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room immediately.
Third-Party Services
Our website may use third-party services such as website hosting providers, analytics tools, appointment systems, or embedded content. These services may collect limited technical information as part of normal website operation.
Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy, please contact:
Willow Mental Wellness & Recovery
Phone: (337) 205-5855
Fax: (337) 245-0445
Email: admin@willowmentalwellness.com
